Prior to seeking customer support, we recommend that customers try a few troubleshooting steps on their own. Please reference the Error Codes document below. If your unit is displaying codes 1-6, please read the section(s) below respective to the code you're seeing. For codes 7-12, please reach out to Customer Support directly at support@foodcycler.com so that we can assist you further.
This code sequence occurs at the beginning of your cycle. No action is required - your unit is running normally!
This indicates that your unit is plugged in. No action required.
Blue lights along the LED track indicate that the unit is running a cycle: the LED track displays cycle progress. No action required.
This sensor indicates that your Carbon Filter pellets are ready to be replaced OR that 500 cycle hours have elapsed since you last reset you filters. If the sensor goes off, but you are not experiencing odors, you may continue to run your unit as usual. The Change Filter light is merely an indicator that 500 cycle hours have elapsed.
This sensor indicates that your unit is experiencing temperatures which are either too high or too low for it to run efficiently (within 0°-60° C (32º-140º F). Try moving the unit to a room-temperature environment and attempt to run another cycle. If the error code persists, please contact Customer Support at support@foodcycler.com.
This sensor indicates that your unit is experiencing a motor overload. If this is caused by a blockage in the Bucket, try the following steps: 1) If the Bucket is jammed due to food waste coagulating along the Bucket interior and blades, we recommend pouring boiling water into the bucket and letting the Bucket contents soak for about 10 minutes. 2) Attempt to dislodge the blockage with a tool or kitchen implement (the Bucket blades are extremely sharp). If the error code persists, please contact Customer Support at support@foodcycler.com.