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Warranty Policy

FoodCycler® FC-30™ and Bucket: Protected by a Standard Three-Year Manufacturer's Warranty from the date of product delivery, based on the shipment confirmation email, inclusive of all manufacturer's defects or product malfunctions not caused by user error (product uses and treatment beyond recommended product use as detailed by the FC-30™ User Manual.) Please note that only defects such as broken Bucket components and/or a leaking Bucket are protected by Warranty.

FoodCycler® Eco 3™ and Bucket: Protected by a Standard Three-Year Manufacturer's Warranty from the date of product delivery, based on the shipment confirmation email, inclusive of all manufacturer's defects or product malfunctions not caused by user error (product uses and treatment beyond recommended product use as detailed by the Eco 3™ User Manual.) Please note that only defects such as broken Bucket components and/or a leaking Bucket are protected by Warranty.

FoodCycler® Eco 5™ and Bucket: Protected by a Standard Three-Year Manufacturer's Warranty from the date of product delivery, based on the shipment confirmation email, inclusive of all manufacturer's defects or product malfunctions not originally caused by user error (product uses and treatment beyond recommended product use as detailed by the Eco 5™ User Manual.) Please note that only defects such as broken Bucket components and/or a leaking Bucket are protected by Warranty.

FoodCycler® Accessories: FoodCycler accessories that are intended to be used and replaced, such as Carbon Refill Pellets, are not covered by Warranty.

Buckets purchased separately are protected by a Three Year Manufacturer's Warranty.

To process warranty claims, our Customer Support Team must verify that there is a manufacturer's defect/malfunction. Proof of purchase from FoodCycler® is required to process a warranty claim. For more information on product Warranty, please contact support@foodcycler.com.

Please note: Warranties are valid for products purchased through www.foodcycler.com, Amazon.com and/or Amazon.ca as of 12:01am on July 22nd, 2024. Warranties cannot be transferred or used in conjunction with FoodCycler products bought on other sites or via a subsidized FoodCycler Municipal or Hauler Program in either US or Canada. Purchases made on sites other than www.foodcycler.com are subject to their own Terms of Purchase and Conditions. 

Returns, Replacements & Refunds

30-Day Easy Return & Refund Period: 30-Day Easy Return & Refund Period: Customers who have purchased products from FoodCycler via www.foodcycler.com after 12:01am on July 22nd 2024, may request a return label and full refund for any reason within the first 30 days of the delivery of your initial order, excluding purchases of carbon products. All requests for refunds must be processed by the Customer Support Team at support@foodcycler.com. Units returned without prior authorization from the Customer Support Team will not be refunded.

The refund will be issued once the returning item has been received and inspected by FoodCycler®. Please be advised that refunds made to credit cards may take a while to process and appear in your account.

Product Replacements: FoodCycler will provide a replacement product for any Warrantied items purchased directly from FoodCycler at www.foodcycler.com, www.amazon.com and www.amazon.ca if the item is deemed defective within the Warranty Period by the FoodCycler Customer Support Team. We encourage our customers to dispose of their malfunctioning unit responsibly. If electronic waste recycling is not available in your area, FoodCycler will provide a return label and take the unit back in order to ensure it is recycled responsibly. FoodCycler will cover the cost of shipping the replacement product to the customer. The Customer Support Team will provide shipment confirmation of the replacement unit.

Refunds: Only products purchased from the FoodCycler website, www.foodcycler.com, directly within the 30-Day Easy Return & Refund window are applicable for a full refund. Refunds will be processed to the original method of purchase. Please be advised that refunds made to credit cards may take a while to process and to appear in your account.

Products purchased through Vitamix

For customers who have purchased a FoodCycler® unit, a FoodCycler® by Vitamix unit, or a FoodCycler® accessory through Vitamix® Corporation, all shipping queries, warranties, refunds, returns and replacements will be processed by Vitamix® directly. Please visit Vitamix.com for more information.

Products purchased through Amazon

Products purchased through Amazon are subject to Amazon's Terms of Purchase and Conditions. Please visit Amazon Support for more information.

Products purchased through Subsidized Municipal or Hauler Programs

Products purchased through subsidized programs such as Municipal or Hauler Programs are subject to the Terms of Purchase and Conditions specific to each Program. Please visit the originating site of your purchase for more information.