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Get Help for Your FoodCycler

Need help? You're in the right place.

Here you'll find quick answers to the most common questions, so you can get back to using your FoodCycler without delay. 

 

Whether it’s what to do with your bucket, understanding error codes, or tips for cleaning and filter care, we’ve got you covered. Just click the button that matches your issue to get started. Still need help? If your question isn’t listed, or the issue continues, you can always reach out to us directly.

Click on one of these buttons to get the assistance you need

Question about

Using your Bucket

Question about

Error Lights & Alerts

Question about

Cleaning & Filter Care

Or download your FoodCycler Manual

Eco 3

Eco 5

FC-30

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Using Your Bucket

Your FoodCycler bucket is where the magic happens—from drying to grinding scraps, it does the heavy lifting. Let’s keep it performing its best with a few simple tips.

What can I put in my FoodCycler?

Suitable

• Veggie & fruit scraps

• Meat, fish, poultry

• Poultry & fish bones

• Coffee ground & tea leaves (including coffee filters & tea bags)
• Beans, seeds & legumes
• Eggs & seashells
• Shellfish (including shells)

In small amounts

• Sauces, dressings & gravies 
• Dairy products
• Jellies, jams & puddings 
• Starches (including bread, rice, cake, etc.)
• Pork & lamb bones
• Hard pits (including peach, apricot, lychee & mango)

Cut up prior

• Paper towel & tissue 
• Corn cobs & husks 
• Whole vegetables
• Fibrous plants (including celery, asparagus, parsley, etc.)

Not recommended

• Cardboard 
• Oils & fats
• Candy & gum 
• Most "compostable" plastics
• Beef bones

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Why is food sticking in my bucket?

This usually means your scraps are too wet. Try balancing your bucket with drier materials such as veggie stems, eggshells, paper towel, or the end product from your last cycle. This helps ensure smoother operation.

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My bucket is squeaking during a cycle.

Occasionally, a squeaking sound during operation can result from bucket contents being too dense or overly moist. This creates additional resistance on the mixing paddle. To help minimize this, we recommend mixing in dry materials to balance the load and improve overall processing.
If the sound continues:

  1. Remove the bucket and run a ¼ cycle with the bucket empty.
  2. If the sound stops, we suggest thoroughly cleaning the bucket using the steps outlined in "How do I clean the bucket?" below, and ensuring a balanced load as described in "Why is food sticking in my bucket?" above.

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How do I clean the bucket?
  1. Remove the bucket from the unit.
  2. Carefully fill the bucket with boiling water, just above the grinding blades.
  3. Add a few tablespoons of baking soda.
  4. Let it soak for 4–8 hours to loosen debris.
  5. Use the FoodCycler InfinityBrush™ or a long-handled spoon to gently dislodge any packed food under the blade.
  6. Allow the bucket to air dry completely before reinserting.

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Error Lights & Alerts

Select your FoodCycler model to see the error codes that apply.

  • Eco 3

  • Eco 5

  • FC-30/50

Filter Light is On:

  1. Press and hold the Power button for 3 seconds.
  2. Release then press and hold again for 3 seconds until you hear a tone.


Lights Flashing: 
Follow the same reset procedure as above.

Check Eco 3 Manual for Error Codes & More Information

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Filter Light is On:

Press and hold the white filter light button located above the power button.


Abnormal Air Temperature:
The unit has detected abnormal external air temperature. The unit will not proceed until the warning indicator is cleared.

  1. Move the unit to a warmer or colder room.
  2. Open and close the lid.
  3. Press the Power button once.

Motor Overload:

  1. Open unit lid.
  2. Remove the Bucket from the unit.
  3. Carefully remove the obstruction from the Bucket grinding teeth using the FoodCycler InfinityBrush™ or a long-handled spoon. DO NOT attempt to remove the obstruction if the Bucket is still installed in the unit. DO NOT put your hand in the Bucket if the Bucket is engaged (gears turning). Please note that the Bucket’s grinding teeth are extremely sharp. Handle with caution.
  4. Once the obstruction is removed, slide the Bucket back into place inside the unit.
  5. Close the unit lid.
  6. Press the Power button.

Check Eco 5 Manual for Error Codes & More Information

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Filter Light is On:

  1. Remove the back panel.
  2. Feel along the upper inner ledge above "Reset Filter Light" for a round button.
  3. Press and hold for 3 seconds until a beep is heard.

Flashing Power Light:
This usually means the lid is not fully locked, or the cycle has been paused.

  • Make sure the lid is closed and turned to the “locked” position.
  • If the bucket is overfilled, remove some food waste so the lid can close properly.
  • Press the power button once to resume the cycle.

Flashing Drying Light:
This indicates the unit may be overloaded and has paused to prevent strain on the motor.

  • Remove a portion of the contents.
  • Make sure the grinding arm can rotate freely at the bottom of the bucket.
  • Restart the cycle.

Constant Beeping:
This may be a sign the unit needs to be reset. Start with a quick reset:

  1. Unplug the unit and remove the bucket.
  2. Lock the lid closed and plug it back in.
  3. Tap the power button to restart the cycle.

If the beeping continues, try a manual reset:

  • With the lid locked and the bucket empty, hold the Start button for 3 seconds until you hear 3 beeps.
  • Unplug the unit, wait 2 minutes, plug it back in, and press Start again.

Check FC-30/50 Manual for Error Codes & More Information

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Cleaning & Filter Care

Regular cleaning helps your FoodCycler perform at its best while reducing odours. Here’s how to maintain it.

How do I know if my carbon filter needs replacing?

If you detect strong odours coming from the unit, it's time to replace your carbon filter.

Shop for replacements here

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How do I clean my Eco 5 filter mesh and grate?
  1. Remove the metal grate and filter mesh.
  2. Rinse and clean thoroughly, retaining the center rubber gasket.
  3. Ensure both components are dry before reinserting.

Make sure not to misplace the grommet attached to the metal grate when removing it for cleaning.

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How can I give my unit a full refresh?
  • Clean vents and filter area by wiping with a clean cloth.
  • Run a cycle with citrus rinds, 2 tbsp baking soda, and some dry Foodilizer.
  • Wipe the outside of the bucket with a clean cloth or sponge dampened with warm, soapy water (be sure to wring out any excess liquid). Then dry thoroughly with a clean cloth or paper towel.

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My bucket smells or looks dirty. How do I deep clean it?

Follow the boiling water and baking soda method from the Bucket Section above. Then run a 1/4 cycle to ensure blade is clear.

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